An apology consists of, well, the apology (regret).
- I'm sorry I said X. I was stressed out because reasons.
A good apology consists of an apology and accepting responsibility.
- I'm sorry I said X. I was stressed out because reasons, but that wasn't your fault.
The best apology consists of an apology, accepting responsibility, and working to fix the problem / finding a way to not do the same thing twice (remedy).
- I'm sorry I said X. I was really stressed out, but next time, I'll just tell you I'm stressed out, and go calm myself down.
Here are some not-apologies. Do any of them sound familiar?:
- If that hurt your feelings, I'm sorry.
- I'm sorry you're so upset.
- I'm sorry I made a mistake. I'm not perfect, you know, I'm only human!
- Well, Other Person said I hurt your feelings and I should apologize, so I guess I'm sorry.
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